Someone who emails me frequently receives the below message about every 4th time she tries to send me an email that is in reply to one I’ve sent her.
I’m trying to figure out what is causing this error and where I possibly need to look at fixing it.
This is an automatically generated Delivery Status Notification
Delivery to the following recipient failed permanently:
gayla @ momgadget.com (link removed for spambot protection)
Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 13): 550 IP 209.85.146.178 cannot relay because healing-chi.com is banned from relaying on our servers.
UPDATE: Additional bits of info:
- The emails are not coming from healing-chi.com
- The emails are coming through a gmail account
- This is only happening when *some* emails from me are *replied* directly to
- This person is not emailing from a public server
Anyone know what might be causing this?
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{ 9 comments… read them below or add one }
YEP! Is she using an email alias? Is she logged in on a public server and trying to send mail through her personal account? There are quite a few reasons she could be getting this, but it most likely has to do with email settings and where she is logged in at the time.
The email I use to email her and to receive from her is gmail. What could be the link between that and this error?
I don’t think it is on your end. I think the issue has to do with where and how she is logged in when she sends email to you.
Is she sending mail from healing-chi.com? If so, hte chances are high that a spammer is spoofing her domain to send spam, and gmail is just catching it.
I do think it’s all on her end though.
After doing a few DNS lookups, here are a few clues. healing-chi.com is hosted on the same IP address as momgadget.com (69.89.21.86). Both domains also received their email to that same IP address.
209.85.146.178 is a Google IP address.
So it sounds like to me that your domain’s mail server (at 69.89.21.86) forgets on occasion that it is supposed to receive email for MomGadget.com and gives the error “Can’t relay” because it thinks it is being asked to receive (and relay on) email for a domain it thinks it doesn’t host.
Why it brings up healing-chi.com I can’t say — are the error messages always the same?
Yes, the messages are always the same.
So do you think this is something I should contact the host about?
How does an issue like this get resolved?
yea try contacting bluehost maybe it server fault…
just wondering is the email error only for gmail user?
Chances are you host provider should have heard of this problem before–if it has happened multiple times for you, surely it has happened to other of their customers. If you can, when the error happens it likely would be helpful to send a second message the same way confirming the error cc`ing the email to you at an independent address. It would also be helpful to send a test email from different mail server (e.g. yahoo instead of gmail) to see if that makes a difference.
Gmail is evolving and it is always possible that they are trying to do something exotic with their outgoing mail servers as an experiment…
as a new blogger, it’s nice to read this and see how people network. I generally find new bloggers by going through comments as well. That and recipe searches. Good stuff!